Front desk training / Medspas
The short answer
KBhaus trains medspa front desk and patient coordinator teams to turn inquiries into booked consultations: answering the price question with confidence, recommending the right first appointment and following up with clients who aren't ready yet. Training is led by our senior team, drawing on executive-level, high-ticket sales experience.
Nº 01 · Where medspa bookings slip
Most medspa inquiries start with price. An unprepared answer sounds like a number and a goodbye, and the caller keeps shopping.
A trained coordinator welcomes the question, explains what affects the cost, recommends a consultation and books it. Then they follow up with anyone who needs more time.
Nº 02 · What the training covers
The call
An opening that makes callers feel looked after, and a natural way to ask for the booking.
The price question
How to talk about Botox, filler and laser pricing without losing the caller.
The follow-up
Follow-up routines for consults that didn't book, partly automated so nothing slips.
Questions
Front desk staff, patient coordinators and anyone who answers calls, DMs or web inquiries.
No. Front desk training is included in every KBhaus engagement and continues with regular call reviews. Training for new hires or extra locations is available as an add-on.
Yes. Many medspa inquiries start on Instagram, so we cover written replies as well as calls.